We are proud to offer a 10-year warranty on all DE.CI furniture products against manufacturing defects. This warranty reflects our commitment to quality and your satisfaction. Please carefully read the following Terms and Conditions to understand the scope of this warranty:

Warranty Coverage

Scope of Coverage
This warranty covers any defects in materials or workmanship under normal use during the warranty period. Specifically, the warranty applies to:

  • The structural integrity of the furniture frame.
  • Mechanical and functional components, including recliner mechanisms or adjustable parts.
  • Defects in stitching or upholstery materials caused by manufacturing issues.

Warranty Period

  • The warranty is valid for 10 years from the date of purchase.

Eligibility for Warranty

  • The warranty is valid for the original purchaser only and is non-transferable.
  • A valid proof of purchase (e.g., receipt or invoice) must be presented to claim the warranty.

 

What is Not Covered

This warranty does not cover:

Normal Wear and Tear:

  • Fading, pilling, or discoloration of fabric or leather due to regular use or aging.
  • Natural wear of foam, cushions, or padding over time.

Misuse or Improper Care:

  • Damage caused by misuse, abuse, or negligence, including improper cleaning methods or use of harsh chemicals.
  • Damage due to alterations, unauthorized repairs, or modifications.

Environmental Factors:

  • Exposure to sunlight, humidity, or extreme temperature conditions leading to fading, cracking, or swelling.
  • Damage caused by pests or vermin.

Natural Variations:

  • Variations in the veins or patterns of wood, stone, or marble, as these are natural features of the materials.

Accidental or External Damage:

  • Scratches, dents, spills, burns, or other damages caused by external factors or accidents.

 

Warranty Claim Process

How to File a Claim

  • Contact DE.CI customer service via [insert email/phone number].
  • Provide proof of purchase and a detailed description of the defect, including photos if possible.

Inspection Process

  • DE.CI may require an inspection of the product to verify the defect. This may involve a technician visiting your location or asking you to bring the product to an authorized service center.

Resolution Options
If the defect is covered under warranty, DE.CI will, at its discretion:

  • Repair the defective part or component.
  • Replace the product with the same or equivalent model.
  • Refund the purchase price (only if repair or replacement is not possible).

 

Customer Responsibilities

Maintenance:

  • Follow DE.CI’s care and maintenance instructions for the product.
  • Regular cleaning and proper handling are required to keep the product in good condition.

Transportation Costs:

  • The customer is responsible for transportation costs associated with returning the product for warranty claims unless otherwise agreed.

 

Limitations of Liability

No Indirect Liability:
DE.CI shall not be liable for incidental, consequential, or indirect damages resulting from product defects, including loss of use, inconvenience, or loss of income.

Maximum Liability:
The total liability of DE.CI under this warranty shall not exceed the original purchase price of the product.

Final Note

This warranty gives you specific legal rights. Additional rights may vary based on local laws. DE.CI reserves the right to amend these terms and conditions without prior notice.

For questions or concerns about this warranty, please contact info@deci-cairo.com or +201112055611.