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Terms of Service

Hesitant about the order🤔?

At DE.CI, our goal is your satisfaction and happiness.

If you are not happy with your order, all you have to do is to contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150.

We will help you to find a convenient option, whether you want to cancel or exchange your not-yet-delivered order.

*This policy is not applied to our customized products.

You can cancel/exchange your customized item without any fees up to 1 week after the order placement. By the end of week 3, there is a penalty. And unfortunately, after 4 weeks there is no cancellation nor exchange.

We Deliver🚚

Once your items are ready, our team will contact you directly to schedule your delivery appointment.

Our delivery team is only responsible for lifting the items to the third floor.

Unfortunately, they will not be responsible if the stairs lobby is smaller than the requested items.

Please make sure to inform our team of all the required details beforehand to make everything ready and perfect for your delivery.

Be Prepared 📝

We care about your home too, so please help us by preparing for your delivery.

Here are some reminders to prepare your home properly in advance to assure that the delivery process goes smoothly:

Double-check your measurements
Clean the desired location of your new items and remove your old ones
Make sure the paths are completely clear from any obstacles to prevent any damages
Secure your children and pets, so they don’t get in the way and accidentally get hurt.
Please note that we are not responsible for moving any of your old furniture.

Change in plans? Got you 😉!

You can change your delivery date up to 48 hrs before your delivery appointment.

You can also request an extended storage duration.

We charge weekly storage fees with a fixed rate of 2% from the total order value, with a maximum of 6 months.

The storage fees are applied to any item that exceeds 10 days from the order-ready date. To reserve the order for you, you have to finalize the order payment within this grace period.

If you have any inquiries, all you have to do is to contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150. We will help you to find a convenient option.

YAY! Order received 🤩

Our team will call you before they head to your location. If you didn't answer within 30 mins, your delivery will be rescheduled to the nearest free slot.

We take great care to pack the items so that they will arrive safely. Please inspect your items immediately upon delivery. Make sure that all the products are in good condition and assembled perfectly.

Immediately report any issue that you have observed by filling our online form or contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150.

Want a return/refund 😕?

At DE.CI, we are always committed to provide you with truly exceptional furniture that will become a cherished part of your home for years to come. Orders above 15,000 EGP aren’t eligible for refunds, as this policy enables us to deliver the highest standards for beauty, durability, and craftsmanship.

You are eligible for a free refund for unshipped orders under 15,000 EGP. If an order has been delivered, you have the option to initiate a return upon order arrival but you will be responsible for covering shipping fees associated with the return. We encourage you to thoroughly inspect your received items upon arrival while our delivery team is still at your place, as we wouldn’t be able to issue a refund if our delivery team has already left.

*Please note that this policy is not applied to our customized products.

If you have any inquiries, please do not hesitate to contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150.

Warranty & Conditions📜

We offer a 3 years warranty on all our products against manufacturing defects and production faults. Several exclusions apply to the warranty terms. For this, please see the warranty exclusions below.

Limitations & Exclusions

Our warranty does not cover:

Normal and natural wear and tear
Damage caused by improper and excessive use and abuse
Improper assembly by unqualified persons
Damage from non-normal use of furniture (example: sitting/standing on a table)
Improper handling and moving of furniture
Exposure of product to undesired heat, moisture, liquids, and cleaning products
Environmental influences (example: dryness and humidity)
Color fading and physical deterioration caused by exposure to sunlight, artificial UV sources, or water cleaning
Accidental damages and stains (example: pets, heat sources, ink, beverages, food, cosmetics, other household stains)
Unauthorized attempts to clean, repair or modify product
Specific characteristics of product and material that are not covered by the warranty

DE.CI reserves the right of final decision in case of any disputes.

You have a Claim😰?

Filing a claim is easy. You can either fill out our online form or contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150. We will handle everything for you.

As a first step, we will arrange a pick up for the item from your place to be inspected carefully at our warehouse. Within 3 working days, our team will inform you of the exact status, possible causes, solution, fees (if any) transportation fees may be applied, and expected repairing/replacing duration. In case you rejected, we will return the item back to you. Please note that other problems may arise when solving the main issue.