Privacy Policy — DE.CI

Effective date: 1/1/2025

This Privacy Policy applies to DE-CI For Furniture (the “Company”), operating under the registered trademark DE.CI (“DE.CI”, “we”, “us”, “our”).
Legal entity: DE-CI For Furniture
Trademark: DE.CI (registered)
Tax ID: 540 - 407 - 968

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, interact with our ads, contact us, or purchase our products and services.

If you do not agree with this Privacy Policy, please do not use our website or services.

1) What information we collect

We may collect the following categories of information:

A. Information you provide to us

  • Name, phone number, email address

  • Address and delivery details

  • Messages you send us (via forms, WhatsApp, email, social media DMs)

  • Project details, drawings, references, images, or files you choose to share

  • Purchase details (products, quantities, preferences)

  • Payment-related information (note: payments may be processed by third-party providers)

B. Information collected automatically
When you browse our website, we may collect:

  • Device information (browser type, operating system)

  • IP address and approximate location

  • Website usage data (pages viewed, time spent, clicks)

  • Referral source (how you found us)

C. Information from third parties
We may receive information from:

  • Advertising platforms (e.g., Meta/Google) such as campaign performance and click data

  • Analytics providers (e.g., Google Analytics)

  • Payment gateways and shipping partners (where applicable)

2) How we use your information

We use your information to:

  • Respond to inquiries and provide customer support

  • Prepare quotes, proposals, and consultations

  • Process orders, payments, delivery, and installation

  • Improve our products, services, website performance, and user experience

  • Send updates related to your orders, projects, or service requests

  • Send marketing communications (where legally allowed), and show relevant ads

  • Detect fraud, abuse, or security incidents

  • Comply with legal obligations and enforce our terms

3) Legal basis for processing (where applicable)

Depending on the context and applicable law, we process personal data based on:

  • Your consent (e.g., subscribing to marketing)

  • Contract necessity (e.g., fulfilling an order or project)

  • Legitimate interests (e.g., improving services, preventing fraud, analytics)

  • Legal obligations

4) Cookies and tracking technologies

We may use cookies and similar technologies to:

  • Operate the website and remember preferences

  • Understand how visitors use the site (analytics)

  • Measure advertising performance and retarget visitors

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5) Marketing communications

We may contact you via email, phone, or WhatsApp regarding:

  • Your inquiry, quote, project, order, delivery, or installation

  • Product updates and offers (marketing)

You can opt out of marketing messages at any time by:

  • Clicking “unsubscribe” in emails (if available), or

  • Messaging us with “STOP”, or

  • Contacting us using the details below

Service-related messages (order updates, delivery coordination) may still be sent.

6) How we share your information

We do not sell your personal information.

We may share your information only when necessary with:

  • Service providers (e.g., hosting, analytics, CRM, email tools)

  • Payment processors and banks (to process payments)

  • Delivery and installation partners (to fulfill services)

  • Advertising platforms (for measuring and optimizing campaigns)

  • Professional advisors (legal/accounting) when required

  • Authorities if required by law or to protect rights/safety

All third parties are expected to handle data securely and only for specified purposes.

7) Data retention

We keep your information only as long as needed for:

  • The purposes described in this policy

  • Legal, accounting, and warranty requirements

  • Resolving disputes and enforcing agreements

8) Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

9) International transfers

If we use service providers that process data outside your country, your data may be transferred internationally. We take reasonable steps to ensure adequate protection is in place.

10) Your rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to certain processing

  • Withdraw consent (where processing is based on consent)

  • Request a copy of your data (data portability)

To exercise your rights, contact us using the details below.

11) Children’s privacy

Our services are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect data from children.

12) Third-party links

Our website may link to third-party sites (e.g., Instagram, payment gateways). We are not responsible for their privacy practices. Please review their policies.

13) Changes to this policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a revised effective date.

14) Contact us

DE-CI For Furniture (DE.CI)
Email: info@deci-cairo.com
Phone/WhatsApp: +201118692226